Punjab National Bank

For Banking:

• Customer Care Toll Free No : 1800 1800
• Contact Center Toll Free : 1800 2021
• Customer Care Toll Led. No : +91 120-249-0000 (For Global Users)
• Email ID: care[at]pnb[dot]bank[dot]in

(The Toll Free numbers are used to receive calls only and not for making outward calls)

Features

• Dial 1800 1800 or 1800 2021 (Toll Free) or 0120 2490000 (Tolled number) to connect our Contact Centres.
• Working 24x7x 365 days.
• Handling multi-lingual calls viz. Tamil / Telugu / Kannada / Malyalam / Punjabi.
• Account balance services through missed call on customer`s registered mobile number.

Self-Services on IVRS (Interactive Voice response System)

• Balance Enquiry
• Hot listing of Debit/ATM Cards.
• Mini Statement (Last 5 Transactions)
• ATM PIN Change
• Stop Payment of Cheques.
• Registration of Mobile Number for Debit Card Royalty Program

Services through Customer Service Associates

• Balance Enquiry & Account Related information.
• Lodging of complaints for non-disbursement of cash through ATM, POSP, IMPS & Bill payment failure
• Hot listing/Blocking of ATM card or other Card Related Services.
• Resetting of 3D secure password.
• Services related to Internet Banking or Mobile Banking/Request for issuance of IBS password.
• Query on Loan Products or Deposit Schemes.
• Lodging of complaints/requests.
• Banking product information.